Information

Australia Zoo Operations Pty Ltd and its associated websites (australiazoo.com.au, crocodilehunter.com, crocone.com.au, Newbreedvets.com.au, savestevesplace.com, Internationalcrocodilerescue.com.au) values and respects the right to privacy of all individuals and organisations and complies with the provisions of the Privacy Act 1988 (Cth).

What information is collected?

The kind of Personal Information we collect and store will depend upon the type of initiative you support or enquire about. We only collect information that is reasonably necessary for one or more of our functions and activities. Personal Information collected by Australia Zoo Operations Pty Ltd may include:

• Your contact information – name, address, email address, phone number, mobile phone number
• Your date of birth and gender
• Your bank account or credit card details

In respect of website users we do not generally collect “sensitive information” (such as information about ethnic origin, religious or political views, health information, tax file numbers, etc).

Why do we collect Personal Information?

You do not have to disclose any Personal Information to us, but we do need certain information in order to provide specific services or information to you. Personal details will be used for the purposes for which it is collected (e.g. purchasing ticket) and/or to provide you with Australia Zoo Operations Pty Ltd correspondence. We may also use this information to communicate to you other activities that Australia Zoo Operations Pty Ltd is currently undertaking, subscription renewals, data analysis, as well as keeping you up to date about changes to our website. By supplying us with your Personal Information you give us permission to use your Personal Information for these purposes.

If you choose to provide us with your email address, we will try to communicate with you via email.

If you do not want to receive further information about current activities and projects, please call 07 5436 2000 (International +61 7 5436 2000) or email info@australiazoo.com.au

How information is collected:

Personal Information may be collected by the forms you fill out and provide to us (including online forms), telephone calls, emails, in person and your visits to our website.

Australia Zoo Operations Pty Ltd collect cookie information when you visit our websites . A cookie is a small text file that is stored on a user’s computer for record keeping purposes. We use cookies on our websites to identify repeat viewers and make it easier for you to navigate our site. If you reject cookies, you may still use our site, but your ability to use some features of our site may be limited.

Where is the information held?

Personal Information provided via this website, or mailed or faxed to us is held in our databases at our offices in Beerwah We store Personal Information in a variety of formats including on databases, in hard copy files and on personal devices, including laptop computers. Personal Information is retained in secure hard copy and electronic files.

We make every effort to ensure Personal Information is kept secure and take reasonable steps to protect it from misuse, loss, interference, unauthorised access, modification or disclosure.

In the event of a data breach involving a loss of, unauthorised access to or misuse of your Personal Information, we will report such breach to you and any relevant authority as required by law.

We confirm that Australia Zoo Operations Pty Ltd will not share the information you provide us with any other person or organisation, either in Australia or to overseas recipients, unless you have specifically given us permission to do so, we are legally obliged to do so or we are otherwise required or permitted under the Privacy and Personal Information Protection Act 1998.

Accessing your information

At any time you can request a copy of the Personal Information we have on file about you, or request a change or deletion of information. Any request from you must be in writing and we will then verify your identity and provide the requested information within a reasonable time. We reserve the right to charge a fee to cover the cost of verification of identity and retrieving, copying and supplying any material requested.

Complaints

If you have a problem or complaint, please let us know. You may lodge your complaint at Contact Us

We will deal with complaints as follows:

1. 1. 1. Let us know

   If you would like to make a complaint, you should let us know by contacting our Privacy Officer (see below for contact details).

   1. 1. Investigation of complaint

   Your complaint will be investigated by our Privacy Officer. A response to your complaint will be provided in writing within a reasonable period.

   1. 1. Contact OAIC

   We expect our procedures will deal fairly and promptly with your complaint. If you believe that we have not adequately dealt with your complaint, you may complain to the Office of the Australian Information Commissioner at

www.oaic.gov.au

Change of details

You can correct and update your Personal Information, make a complaint, or opt out of any future communications by:

1. Sending an e-mail using our contact form
2. Phone our Human Resources Dept on Int Tel: +61 7 5436 2000
3. Fax to: 61 7 5494 8604
4. Post to: Att: Privacy Officer
   Australia Zoo
   Steve Irwin Way
   Beerwah Qld Australia 4519

Protecting information provided via the Internet

Our site uses security encrypted response forms when personal and financial details are requested. The security we use between your browser and our web-site is SSL (Secure Sockets Layer) encryption.

Links with other sites

Australia Zoo Operations Pty Ltd’s websites contains links to other sites. Other sites may also have links to our website. In either case, we are not responsible for the content, privacy practices or business practices of any website or company except our own.

Changes to this Privacy Policy

We reserve the right to vary this Privacy Policy at any time, so please review it frequently. Changes to this Privacy Policy will be published by posting an updated Privacy Policy on our website and are effective upon posting. Your continued use of our website, provision of information or receipt of information, will signify your consent to be bound by this Privacy Policy.

This Privacy Policy was last updated on 8th June 2020.

AGREEMENT BETWEEN USER AND AustraliaZoo Admin

The AustraliaZoo Admin Web Site is comprised of various Web pages operated by AustraliaZoo Admin.

The AustraliaZoo Admin Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the AustraliaZoo Admin Web Site constitutes your agreement to all such terms, conditions, and notices.

MODIFICATION OF THESE TERMS OF USE

AustraliaZoo Admin reserves the right to change the terms, conditions, and notices under which the AustraliaZoo Admin Web Site is offered, including but not limited to the charges associated with the use of the AustraliaZoo Admin Web Site.

LINKS TO THIRD PARTY SITES

The AustraliaZoo Admin Web Site may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of AustraliaZoo Admin and AustraliaZoo Admin is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. AustraliaZoo Admin is not responsible for webcasting or any other form of transmission received from any Linked Site. AustraliaZoo Admin is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by AustraliaZoo Admin of the site or any association with its operators.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of the AustraliaZoo Admin Web Site, you warrant to AustraliaZoo Admin that you will not use the AustraliaZoo Admin Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the AustraliaZoo Admin Web Site in any manner which could damage, disable, overburden, or impair the AustraliaZoo Admin Web Site or interfere with any other party's use and enjoyment of the AustraliaZoo Admin Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the AustraliaZoo Admin Web Sites.

USE OF COMMUNICATION SERVICES

The AustraliaZoo Admin Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

• Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
• Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
• Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
• Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
• Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
• Conduct or forward surveys, contests, pyramid schemes or chain letters.
• Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
• Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
• Restrict or inhibit any other user from using and enjoying the Communication Services.
• Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
• Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
• Violate any applicable laws or regulations.

AustraliaZoo Admin has no obligation to monitor the Communication Services. However, AustraliaZoo Admin reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. AustraliaZoo Admin reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

AustraliaZoo Admin reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in AustraliaZoo Admin's sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. AustraliaZoo Admin does not control or endorse the content, messages or information found in any Communication Service and, therefore, AustraliaZoo Admin specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized AustraliaZoo Admin spokespersons, and their views do not necessarily reflect those of AustraliaZoo Admin.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

MATERIALS PROVIDED TO AustraliaZoo Admin OR POSTED AT ANY AustraliaZoo Admin WEB SITE

AustraliaZoo Admin does not claim ownership of the materials you provide to AustraliaZoo Admin (including feedback and suggestions) or post, upload, input or submit to any AustraliaZoo Admin Web Site or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting AustraliaZoo Admin, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. AustraliaZoo Admin is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in AustraliaZoo Admin's sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

LIABILITY DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE AustraliaZoo Admin WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. AustraliaZoo Admin AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE AustraliaZoo Admin WEB SITE AT ANY TIME. ADVICE RECEIVED VIA THE AustraliaZoo Admin WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

AustraliaZoo Admin AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE AustraliaZoo Admin WEB SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. AustraliaZoo Admin AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AustraliaZoo Admin AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE AustraliaZoo Admin WEB SITE, WITH THE DELAY OR INABILITY TO USE THE AustraliaZoo Admin WEB SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE AustraliaZoo Admin WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE AustraliaZoo Admin WEB SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF AustraliaZoo Admin OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE AustraliaZoo Admin WEB SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE AustraliaZoo Admin WEB SITE.

SERVICE CONTACT : vgs@australiazoo.com.au

TERMINATION/ACCESS RESTRICTION

AustraliaZoo Admin reserves the right, in its sole discretion, to terminate your access to the AustraliaZoo Admin Web Site and the related services or any portion thereof at any time, without notice. GENERAL To the maximum extent permitted by law, this agreement is governed by the laws of the State of Washington, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in San Mateo County, California, U.S.A. in all disputes arising out of or relating to the use of the AustraliaZoo Admin Web Site. Use of the AustraliaZoo Admin Web Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and AustraliaZoo Admin as a result of this agreement or use of the AustraliaZoo Admin Web Site. AustraliaZoo Admin's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of AustraliaZoo Admin's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the AustraliaZoo Admin Web Site or information provided to or gathered by AustraliaZoo Admin with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and AustraliaZoo Admin with respect to the AustraliaZoo Admin Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and AustraliaZoo Admin with respect to the AustraliaZoo Admin Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.

COPYRIGHT AND TRADEMARK NOTICES:

All contents of the AustraliaZoo Admin Web Site are: © 2024 Australia Zoo. All rights reserved. and/or its suppliers. All rights reserved.

TRADEMARKS

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement under United States copyright law should be sent to Service Provider's Designated Agent. ALL INQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. See Notice and Procedure for Making Claims of Copyright Infringement.